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$50.00 Discount for Any Writing Services

This offer expires January 31, 2023

If you have not updated your content on your website in over a year, you may be missing out on business. It’s true! Your website content needs to be continuously updated and refreshed every month or two with new content. Blogs are an excellent way to accomplish this, but you should also think about adding new pages to your website or at least adding new descriptions of your services.

For instance, if you have won any recognition in the media, received an award, or been highlighted by an organization in your industry, wouldn’t you want potential clients or those who refer business to you to know this? How will they know if you don’t have it on your website? They won’t.

If you have added any new staff to your organization, add descriptions about who they are and what functions they serve to make your organization stronger. This will not only showcase your business more visibly, but it will create a sense of goodwill for those who you showboat. It’s free publicity on your own website. Who knows who will read your content after you post it? It could make a difference in getting you that contract that you were competing for against another company.

Feature stories are also a fun and light-hearted way to bring readers to your website. Write about something that your leadership is doing to help your community, support a charity, or a fun event that your employees enjoyed. Posting stories or short articles about the ways you engage with outside organizations or even how you engage with your own staff creates a warm feeling about your company and how you operate. These are just a few fun ways to improve your website and also help it gain visibility.

If you would like to brainstorm about more ideas that can improve your website, I am offering a $50.00 discount to anyone who would like to use this discount toward the writing of publicity, editorial, marketing, branding or ghostwriting content in December 2022 or January 2023. (Offer expires Jan. 31, 2023).

To obtain this discount, please contact me at: [email protected] before Christmas or after New Years’ day, and plan to start the New Year strong! Please mention this offer when you contact me.

Happy Holidays! Writer For Hire Pat Kramer

Sevo, The Big Black Dog I Rescued This Year

The people across the street from me moved in about 10 years ago. At first, it was a few people, then a few more, and over the years, more and more people seemed to move into this 1200 square feet home as evidenced by the five or six cars that they parked all along our street. They were renters and as such, not invested in creating good relationships with neighbors.

Over time, they acquired a Gampr – an Armenian Wolfhound – who I was told was smuggled in someone’s jacket from Armenia. Then they brought home a black German Shepherd puppy who they named “Sevo,” which means “black” in Armenian.

I love all dogs and so I reached out to them with kindness and interest in their dogs. But I became disturbed, over time, by the way they treated their dogs. Sevo was always in the front yard without any kind of shelter, sleeping in a hole that he dug in the garden. He was filthy and very, very thin.

“Max,” the Gampr, was treated somewhat better. He seemed to be healthy and grew to be over 200 lbs. When he was in the front yard, Sevo would be separated from him in the backyard or chained to the garage door. But most of the time, Max was kept in a small fenced concrete area in the backyard. Neither dog was walked and I never saw anyone in the house interacting with either dog or making an attempt to socialize them.

What concerned me even more was that Sevo was being let out of the yard, loose, by himself in the early hours of the morning and also late at night. He was frequently wandering the street with no collar or supervision, and would be in the middle of a busy street at night – all black – where he could not be seen by motorists.

During those incidents, I would take it upon myself to put him back in his yard. He often ran from me and wouldn’t let me pat him but he would run back into his yard when I would open the gate. It seemed like nobody in that household cared about this dog.

A few years ago, when Sevo was out loose one day, I noticed how badly he had deteriorated. His coat was lackluster and he was dangerously thin where you could see his whole skeletal structure. So, I approached the young man who was the primary resident in this home and the owner of the dog and asked him what was wrong.

He told me that Sevo was “fine” and that he just didn’t gain weight. Of course, I didn’t believe him and I made a comment about the need to take him to a vet and get him proper care. That comment went nowhere.

Then I tried reaching out to the young wife of this man. She was in her 20’s and Russian (he was Armenian from one of the Russian-controlled countries), and her name was Ana. I started making small talk with her when I would see her getting into her car. She was friendly and seemed very lonely and invited me over to chat one day. I sat with her outside while the rest of her family was inside the house. She told me about her life before she got married and how she wanted to become a teacher but couldn’t now because she had two small children and her husband expected her to stay home with them. While I was there visiting her, I began talking with Sevo and patting him. He wanted to play so I chased him around the yard and had fun.

A short time later, I was walking by their yard and stopped to pat Sevo through the fence. An older man, who turned out to be the young man’s father, came running outside and began yelling at me while making gestures for me to get away from their yard. I didn’t know why he was angry until later, when Ana told me that her father-in-law didn’t like me playing with Sevo as he was training Sevo to be a watch dog. She also told me that he was known as a dog trainer in “their village” and he felt I was ruining Sevo by playing with him or even patting him.

That abruptly ended my involvement and efforts on behalf of Sevo for several years. I avoided their yard and when Ana saw me, she would look the other way and not say hello as she felt her father-in-law didn’t approve of her talking to me.

As the neglect continued, I observed the older man (the father-in-law) chaining Sevo to the garage where he remained in chains for 3 weeks. I called Animal Control and reported this to the officer who answered the phone and they opened a case.

Sevo howling in his trashed front yard full of dog feces that no one cleaned up

While they did send someone out to investigate, they would not tell me the outcome of their investigation – only that they had gone out there. I did notice that Sevo was not chained up anymore however, he was still ignored and left outside in all conditions of weather.

I called again at another point in time because Sevo continued to look like he was malnourished and it seemed to be a clear case of neglect. Another animal officer came out but again, nothing changed. If they fined these people, I doubt they paid the fine. Neither dog was neutered and neither was licensed.

Over the next few years, Sevo’s ongoing neglect would keep me up at night. I would wake up to hear the wind howling or the rain beating down, or the cold fog moving in or extreme heat causing intense suffering and I would wonder if Sevo could survive these conditions. Sometimes, I would not hear Sevo barking for several days and I would exclaim to my roommate, “I think Sevo has died. I haven’t seen him in their yard and he’s not barking.” Then, he would bark and I would be overwhelmed by a sense of relief that he was still alive.

Finally, a few months ago, a neighbor told me that Ana told her that they were moving. Then, I heard that the older man and his wife had moved out. And I saw the pool was being drained, so I approached Ana one day and asked her what was going on?

She told me that they were going to have to move because they couldn’t afford the rent but she didn’t know when they would be moving as they hadn’t found a place to live yet. I told her that if she moved to an apartment, then I would help her find a home for Sevo. Max, meanwhile, had been taken with the older people to wherever they had moved.

Ana told me that she appreciated my offer but that “her kids would miss Sevo if I took him and she didn’t want to put them through that.”

When I heard this, I thought, “How can you say that? Your kids never spend any time with Sevo, that I can see. He’s not allowed in the house and when the kids come home from school, I see them walk right past him without even a glance. He’s totally ignored, by everyone in your family.” And the saddest part was that Sevo would wag his tail at them whenever people would open the gate and come into the yard where he lived his whole life – expecting some acknowledgement and getting none.

I began feeding Sevo on the side – First, just when he was loose wandering into my driveway, I would run outside with a bowl of dog food and he would eat it very quickly and then run away. Then, I would wait for the people to leave and I would bring a bowl of food to him. I often felt at-risk for doing this because he wasn’t my dog and I could have gotten myself into trouble with them. But it was so important to me that this dog get cared for – and no one would help me with this.

The other neighbors complained about him and Max barking all night as no one made any effort to discourage the dogs from keeping the neighbors up all night. They would bark at various wildlife that roam around at night and it was ongoing, most every night.

Also, the neighbors did not appreciate Sevo dropping a “load” in their yard or driveway and no one from that household taking responsibility for cleaning it up. Additionally, the residents of the household would frequently stand outside in the street at midnight or 2 a.m. smoking joints and talking at full volume while people were trying to sleep. And finally, they crashed up every vehicle they drove and then would tow the totaled cars back to our street and take up people’s parking spaces for several months at a time.

I often wondered if they had a money-making operation going on with vehicle accidents because there were at least five or six smashed up cars parked on our street over time.

After the older folks moved, Ana started responding to my neighborly outreach efforts. She would never invite me into her home, however, which I found odd. Instead, she would rapidly rush out the door and close it behind her to talk with me. I would ask about her plans for moving and what they were going to do with Sevo. She would tell me that they were going to find a house where they could live and bring him along.

Finally, after about two months of this same dialogue, I called a friend whose wife operates the Westside German Shepherd Rescue and I asked him what options I had. He referred me to his wife who suggested that maybe Sevo had an enzyme deficiency which prevented him from digesting nutrition. She said this was a common problem among German Shepherds and gave me a website to check out that spoke about a solution called Enzyme Diane.

At this point, I wanted to believe that Sevo’s problems were due to an enzyme deficiency, even though I had visibly experienced his ongoing neglect over time. So, I ordered some of this product and then visited Ana to share it with her. I told her that I had paid for this because I wanted to help Sevo get healthy. I didn’t ask her to repay me – just to give it to him in his food. She said she would and thanked me.

About a week later, I texted her to see how it was working. No reply. Two more weeks went by of silence. Then I saw her and asked how everything was going. She was in a hurry to go somewhere so I couldn’t speak with her.

When Sevo would be out loose, he was fearful and always wanted to get back in his crappy yard

A few days later, I saw a moving truck out in front of their house. I panicked, knowing that they were going to take Sevo and continue to neglect this poor dog who never had a chance. So, I went over there, again, to offer my help. This time, the young man – Ana’s husband, answered the door. He told me that they were taking Sevo with them and asked me why I wanted to know about his dog?

I told him that I had offered to help with finding Sevo a home if they couldn’t take him. But he was firm in his response. It was clear to me that he didn’t like me and wasn’t going to let me help.

That night, I left to fly back East to visit my 90-year-old mother. I was sad and disappointed and I felt I had failed to help this dog. But two days into my vacation, Ana texted and then called me. This was the first time she had ever texted me. So, I called her back to see what she needed.

She said she was sitting on their steps and only had two hours before they “had to be off the property.” I knew then that they were being evicted by the Sheriff. She said she couldn’t take Sevo after all and couldn’t find anyone else to take him so she was calling me. Was I still able to help her because, she said, her husband wanted to kill him!

I immediately jumped on this opportunity to offer my support. I told her to hold on while I called my roommate who was home with our two girls (dogs). I then told my roommate that Ana wanted to know if we could take Sevo! I was ecstatic! Finally, I could save this dog!

My roommate said he would receive Sevo at our front gate and he would feed him and keep him separated from our dogs until I came home. So, I called Ana back to tell her the good news. I could hear her crying on the other end of the phone!

While I was on vacation, my roommate fed Sevo and introduced him to our girls. On the 5th day, Sevo decided to come into our house through the doggie door so my roommate decided to let him spend the night. On the first night inside, he found his way to a futon that we had placed under the staircase. Our late dog, Mojo, liked to sleep there five years ago but it hadn’t been used recently by our other dogs.

By the time I came home from my trip, Sevo had decided he was staying for good. He had made friends with both my dogs and had been fully accepted into the pack. He was timid with me and my roommate, at first, but he quickly grew to trust us and come to us for pats on the head.

Over the past six weeks, Sevo has made great progress. After our vet treated him for ear infections in both ears and got him on some nutritional supplements, he has begun to put on weight. He was only 70 lbs. when we took him in and all his ribs were prominently showing through his dull fur coat.

This was the first photo of Sevo and I after I arrived home.

Now, his coat is shiny and beautiful and he has gained a few lbs. and continues to get stronger. He gets walked twice (and sometimes three times) a day – sometimes by himself and at other times with his sisters.

He’s gone to the dog park three times and is happy when he meets other dogs but still hangs back with me when another dog approaches or is too energetic. Gracie bothers him constantly, trying to wash his face and ears and he yells at her and runs away when he’s had enough. But he is starting to play with Aggie. They put their paws on each other’s back and he opens his mouth really wide and seems to be grinning at her.

Sevo is also very vocal with us humans. He talks to me quite a bit in a singsong voice. Mostly, I think he is saying he is grateful for the warm, clean shelter and food we are giving him but he’s also saying he loves being a “pet” instead of a watchdog.

Each night, I spend time with him teaching him little tricks for extra treats. He is giving me his paw now but hasn’t learned to sit or lay down. We’ll get to that eventually.

I also take Sevo out with me in the car to sometimes do quick errands so that he will be comfortable riding in the car. My car has been repurposed as a “dog mobile” with the back seats down and cushions and comforters spread out for them to ride on. He has gone on rides to the Angeles Forest and enjoyed the smells of the forest, which he has never seen before. When we get snow, I’m planning on taking him up there to experience it.

Sevo is a joy to have in my life. Having him finally in my home has relieved me of constant worry and fear about his safety. I’m also grateful that his former owner, Ana, chose to give him to me. She has told me twice now that her husband “wanted to kill him” but she resisted and held out, hoping I would help her that night that they were evicted.

She has been keeping in touch with me – intermittently – although I never know when she is going to show up or call. She was here the night before Thanksgiving to bring me boxes of canned goods and frozen meat that she said was left over from the catering jobs her husband had worked. The meat is good and apart from being a bit frost burned, I am using it to make a stew for the dogs. I appreciate that she is trying to help and that her kids want to see Sevo – with my supervision, of course. So far, I have not been able to get any information from her on whether they ever took Sevo to a vet or got him any shots. Because she is being so evasive, I’m assuming the answer is “No.”

Finally, I have concluded that she was doing the best she could do under the circumstances. I think she was the only one in that household who was giving Sevo any care – even if it was not enough. I have chosen not to be angry with her but instead, to be grateful to her for letting me help her – and most of all, letting me help him.

He is the love of my life and deserves a good home for the rest of his days. And he will have that now that he is part of our dog family.

Pat Kramer, December 2, 2022

Memoir Writer and Ghostwriter Pat Kramer Reads From Her Work at IWOSC’s Annual Event

On August 14, 2022, I participated in the Independent Writers of Southern California’s annual IWOSC Reads Its Own event, where myself and 13 other writers were selected to share from our varied writings. Writing is my passion, it is my livelihood, and I try to bring to life the stories of my clients in a vivid, interesting, and readable manner, whether I’m writing a bio or web content for a business professional or ghostwriting a book or an historical memoir for a senior.

At this event, I chose to read a portion of a memoir that I wrote this year for a woman named Rita T. who journeyed to America from India to pursue her education after a very successful start to her career serving in the government of Indira Gandhi. Rita has had a very interesting life but one of the areas I found most fascinating was her description of the life of women at the turn of the 20th century (early 1900’s). India was then still arranging marriages and the caste system was regulating who could marry who. If you would like to hear more about this, I was the very first reader at this event. Fast forward to 6:55 seconds into this presentation and you can hear me read for 7 minutes about the life of Rita, women, her parents and her grandparents in “old India.” Remember to fast forward to 6:55 into this presentation: http://chilp.it/b11ebfd

Writer For Hire Pat Kramer Interviewed by Stephanie Larkin of Red Penguin Publishing

On March 15, 2022, Stephanie Larkin of Red Penguin Books and I had a vibrant conversation about the work I have done in my ghostwriting and memoir writing business. I founded Writer For Hire in 1990 and since then, my writing business has evolved. In this interview, I talk about the memoirs I write for seniors that preserve their legacies. I also share stories of the independent businesses that I have worked with over the years.

LISA MACCARLEY, LOS ANGELES PROBATE AND CONSERVATORSHIP ATTORNEY, TO BE FEATURED ON CNN’S SPECIAL REPORT

“TOXIC: BRITNEY SPEARS’ BATTLE FOR FREEDOM”

http://Bettyshope.com

LOS ANGELES, CA (September 24, 2021) — Lisa MacCarley, a California Probate and Conservatorship Attorney and Executive Director of the newly-formed non-profit Bettys’ Hope, will be featured on CNN’s Special Report “Toxic: Britney Spears’ Battle for Freedom,” to air Sunday, September 26, 2021 at 5 p.m. PT and 8 p.m. ET and will re-air on October 3, 2021 at 6 p.m. PT and 9 p.m. ET.  The Special Report explores the pop star’s legal battle over her toxic conservatorship which has garnered attention around the world. The #FreeBritney movement has even inspired legislators in both Sacramento and Washington, D.C. to take up the cause of guardianship and conservatorship abuse.

In Ms. MacCarley’s interview, she talks about the dysfunctional nature of Los Angeles County conservatorships and provides expert analysis on what went wrong for Britney Spears at the inception of her toxic conservatorship. The CNN Special comes just days before the September 29th hearing where L.A. County Presiding Probate Court Judge Brenda Penny will decide whether to grant Jamie Spears’ petition to terminate Britney’s 13-year conservatorship. 

Attorney MacCarley fully expects that Britney will be granted whatever she requests, stating, “After being in a conservatorship that started with violations of Ms. Spears’ constitutional rights for over 13 years, I believe that the Court is mandated to dissolve the conservatorship as soon as possible. In all likelihood, Ms. Spears will walk out of this hearing with the legal ability to make decisions for herself about her career, finances, medical treatment, her prenuptial agreement, and other legal matters.” 

Lisa MacCarley has been an advocate for guardianship and conservatorship reform for several years. Her support for the #FreeBritney resulted from her observation of numerous heartbreaking cases for far less – famous people. Ms. MacCarley has also  appeared on the BBC Select Special, “The Battle for Britney: Fans, Cash and a Conservatorship,” which aired on May 11, 2021, and she has been widely – interviewed for her legal opinion by media, worldwide. 

“Britney Spears’ toxic conservatorship didn’t happen in a vacuum,” states MacCarley. “It happened due to a dysfunctional court system that has been ignored by journalists and politicians until recently. I could not be more grateful for the attention that this problem is finally garnering. We are on the precipice of the Baby Boomers reaching 80 years old, and now is time to focus on what is going wrong in probate courts all over the nation. On that note, I am grateful to have been sought out by CNN news journalist Chloe Melas and her team to talk about Britney’s conservatorship and why it was unjust from the very beginning.” 

Ms. MacCarley hopes that the attention Ms. Spears’ case has produced will shine a light on the changes that she believes are needed for a more just, fair, and humane probate court system.

Ms. MacCarley is available to speak to members of the press and can be reached at: (818) 249-1200 or [email protected] or visit: http://lisamaccarley.com.  

Twitter @lisamaccarley; IG @lisamaccarley

To learn more about Bettys’ Hope, please visit: http://www.BettysHope.com (Facebook: BettysHope).

Writer For Hire Writes Memoirs for Seniors

Interviewing seniors, listening to their stories, writing down the experiences they have lived through including their birthplace, family history, experiences in their childhood, and any experiences throughout their lives that they want to share with their children or with a wider audience. This interview was done with Mary Winners of About Senior Solutions in Pasadena, California on September 24, 2020. I’ve been writing senior memoirs for several years now. It’s a great gift for seniors to know that their stories will not be forgotten.

Press Releases Are a Useful Tool in Growing More Business

Over the years that I’ve been a news writer and PR person, I’ve educated hundreds of clients in the use of press releases. When there is a proper occasion to use a press release, it can bring your company a number of benefits, including: clients who WANT your business, clients who are willing to PAY MORE for the services you offer, and overall admiration by your peers and business associates.

Here are two examples of press releases I recently wrote and issued for my clients:

Scott Nell, Top San Fernando Valley Residential Realtor, Lists Historic Hancock Park “Music House” Once Owned By James Ingram

Gable Tax Group CEO Dena Oberst Announces Appointment of Lindsay Sisk as VP, Operations for International Sales Tax Practice

Note that the headlines indicate an action being performed in the present time. In other words, whatever you are announcing must be timely and indicate some sort of news-oriented angle.

These releases generated between 1,500 and 2,500 views from readers, worldwide. Since both of these business professionals do a specialized type of service that caters to clients, both nationally and internationally, having a news headline that was read by that many viewers put them into a new orbit for business referrals. This is exactly the type of action you want with a press release.

Apart from that, both releases will act as a bookmark to their websites for the key search terms that describe them. So when people are Googling those terms, they will find them quickly and be able to read their press releases, which will provide further creditability.

If you ever have a question about what constitutes a good reason for doing a press release, or you would like my help in suggesting ways we can angle a press release to bring you more business, I’d be happy to hear from you.

You are also welcome to read the dozens of press releases I have on my web pages. If you need any further information, feel free to reach out to me any time. There’s a reason why I’m called “Writer For Hire.”

Marketing in the Coronavirus Age

Today, I attended a Zoom meeting for business advisors and when I was asked for advice on what marketing strategies to use during the coronavirus age, I stated the following:

First, make time to post and blog every week on LinkedIn. This is critical now as our online presence is really all we have. What should you write about?

I’m a news journalist so I’m always thinking of ideas for this. To keep it simple, brainstorm with your staff, once a week, and write down what you know about your industry or your business that could be helpful to readers. For instance, share some strategies you are utilizing to make the work you are doing for clients more efficient, more economical, or more valuable.

Second, reach out to current and former clients and take an interest in how they are doing. Find out what resources they may need and offer to connect them with others whom you know. But don’t use this time to “sell” your services. Make it about them, not you. By doing so, you may be able to deepen your relationships beyond just a “service” capacity.

Third, spend time looking at the online presence you currently have. Is your LinkedIn up to date? When was the last time you refreshed your website content? What could you add to what you already have to improve your online materials and make them more reader-friendly?

While many of the business advisors I know are working harder than ever right now, other people are experiencing lots of downtime. See if you can use that downtime efficiently and productively to take on projects that you haven’t had time to do before.

For me, Covid-19 has been a sad time – hearing about the struggles family and friends are having with the loss of their loved ones. But rather than getting anxious or angry, sad or depressed, I’m grateful that I have a business that operates primarily online, and that can readily service my clients at a moment’s notice.

All in all, I’m pretty grateful most of the time and ready to help anyone who needs help with finding a trusted advisor or someone with a certain specialty for their business or personal life. I’m always happy to help anyone who reaches out to me. I hope you and your loved ones are well and that your business survives this challenging time.

Is the Glass Half-Full or it is Half-Empty? You Decide.

My business, like every other, has had to undergo changes since the Stay at Home order came about in California last week. That meant not attending business networking meetings, giving professional presentations to large groups, and cancelling my in-person meetings with potential clients. That was one month ago. Today, everything is different.

Since last week, I’ve attended four online business meetings where I’ve been able to share my ideas and expertise with others in a format that saves time, mileage, gas and the cost of parking. It’s been an overwhelmingly good experience.

I expect that if we are to continue observing social distancing, I will also be scheduling professional presentations in this way. This change is forcing me to learn new habits, which once learned, will be far more efficient and economical.

As far as getting together with potential clients, I’m finding that I have to be patient and wait for the economic downturn to flatten out. Some of the business people who had verbally committed to moving forward with hiring me to write new content for them are now putting their projects on hold until their businesses are restored.

However, others are moving forward with the projects they need because they realize that an online presence is not only powerful, but it is pretty much all they have to work with. With the downtime that they suddenly have, they are finding it is a fruitful time to work on new content, creating speaking presentations, or even writing the memoir that they said they would “one day get around to.”

The times we are in requires being adaptable to change – we need to utilize online apps, as difficult as that may be for some of us.

So I’ve decided to look at the glass being half-full rather than half-empty.  By doing so, I can accept the changes more easily and learn whatever I need to learn to make my time more efficient.

For those who would like help in setting up or improving their social media profile, or creating new or updated content for their business, I’m here to help – and now is as good a time as any to get started.

Family Connections to the Past Are Priceless

After Years of Searching for Family Members, a Mysterious Email Showed up Three Years Later

This week was a banner week for making connections with new members of my family. After doing an intensive search last October through various online databases for anyone related through my dad’s great-grandfather, I finally heard from a woman who I had never previously met. We share a common ancestry and yet our families had never met. Her great-grandfather and my great-grandfather were brothers.

Then yesterday, another new family member popped up. This time, the connection came through an email sent to me three years ago through ancestry.com. I happened to be online on that site yesterday doing some research when I saw this man’s email asking if we were related. When I saw his grandmother’s last name, I realized that she was my maternal grandmother’s older sister – and again, we had never met or known about one another.

With the tools available now for research, one can trace their ancestry back well beyond what the memory remembers.

Today I had the pleasure of speaking to my mother’s 94-year old second cousin – someone who remembers my late grandfather and can tell me stories about him. My grandfather passed away when my mom was just a child so I’ve never known much about him. I’m excited about the possibility of recording this distant cousin’s stories and adding them to the memoir I originally wrote about my mom’s family several years ago.

Why is this important? Because every year, my family gets smaller as the older folks pass on. These are the people who remember those who came before us and can hopefully paint a vivid picture of who my ancesters were, how they lived, and what they were like.

As a memoir writer, I’m always looking for new information to add to my stories. With the addition of these two, recently-found family members – on my dad’s and my mom’s side of the family – I get to take a guided walk into the past to learn new information about people who were once close family members to my elders. This is an amazing gift and one that I hope more people will take before they lose these priceless resources.

As I finish this week, it’s the beginning of a new journey that I’m looking forward to taking, and the start of what I hope will be new friendships and ongoing relationships with long, lost family members who I never knew before.